Privacy Policy | Trajan International FZ-LLC
Effective Date: November 6, 2025
Trajan International FZ-LLC, based in the United Arab Emirates (Address: Etihad Airways Centre, 5th Floor, Abu Dhabi, UAE), provides custom AI voice assistant solutions to global clients, primarily in Australia (AU), New Zealand (NZ), United Kingdom (UK), European Union (EU), UAE, and United States (US). Our website is https://www.trajaninternational.com/. Contact us at trajaninternational@protonmail.com or +971566738208.
We prioritize your privacy and ethical AI practices. This policy explains our data handling when you visit our website, use our services, or interact with our AI assistants. By using our services, you agree to these practices. We comply with applicable laws, including:
UAE Personal Data Protection Law (PDPL, Federal Law No. 45 of 2021) – emphasizing data minimization and security.
Australian Privacy Act 1988 (with 2025 amendments, including transparency for AI-driven decisions, statutory tort for privacy invasions, enhanced data access rights under APP 12, and Australian Privacy Principles).
GDPR (for EU/UK) – focusing on consent, rights, and lawful processing.
New Zealand Privacy Act – ensuring fair handling and access rights.
CCPA/CPRA (for US) – covering consumer rights like opt-out and data access.
Equivalent laws in other jurisdictions.
Our third-party AI platforms comply with these laws, including the Australian Privacy Act.
Information We Collect
Billing Information: Name, contact details, payment data for service transactions.
Service-Related Data: Temporarily collected (e.g., business details) solely to build and customize AI assistants. We do not retain this beyond the build process.
AI Interactions: When using our AI assistants, data like queries may be processed for functionality. Optional conversation transcripts may be stored on the third-party AI platform for debugging and support purposes. Upon request, we provide access via integrations (e.g., Zapier sending a spreadsheet). This feature can be disabled at your request, preventing collection by the AI agent or platform.
We collect only what's necessary, with your consent where required. We do not collect website analytics or cookies unless required for basic operations.
How We Use Information
Process payments and provide services.
Build and deploy AI assistants (temporary use only).
Debug and support AI performance using optional transcripts (limited to necessary duration).
Comply with legal obligations.
AI assistants use automated processing for tasks like bookings; decisions are transparent and human-reviewable under applicable laws (e.g., Australian 2025 reforms, GDPR).
Storage and Retention
We store only billing information securely in the UAE or compliant regions, retained as needed for accounting (up to 7 years per tax laws). All other data is deleted immediately after use. We do not retain AI build data or interaction transcripts ourselves, nor do we sell any data. Optional transcripts are stored solely on the third-party platform, not by us, for up to 90 days or until no longer needed for support, then auto-deleted. You control access (e.g., via Zapier on request) and can request immediate deletion or disable the feature entirely.
Sharing and Third Parties
We do not sell or share data. Limited sharing occurs with:
Payment processors for billing.
Third-party AI platforms for assistant functionality and optional transcript storage (data processed there as needed, but not retained by us beyond service requirements). Transfers comply with laws (e.g., GDPR adequacy decisions, UAE PDPL safeguards).
Your Rights
Depending on your location:
Access, correct, or delete your data (including requesting transcripts via integrations like Zapier, opting out of storage, or disabling collection).
Object to processing or withdraw consent.
Request data portability (GDPR, CCPA).
Complain to regulators (e.g., OAIC in Australia, TDRA in UAE). Contact us to exercise rights, including disabling transcripts or requesting access. For Australian clients: We adhere to enhanced AI transparency, data access under APP 12, and privacy protections under 2025 reforms.
Security
We use industry-standard measures (e.g., encryption) to protect data. Notify us of concerns.
Changes
We may update this policy; check for changes. Continued use means acceptance.
For questions, contact us. This policy supports scalable, ROI-focused AI services while ensuring compliance.